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What is HD Audio Conferencing? |
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HD Audio Conferencing is the only conference calling service that offers high definition voice quality and works with Skype and regular telephones.
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Who should sign up for HD Audio Conferencing? |
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Anyone who participates in conference calls will find HD Audio Conferencing better quality and less expensive than a traditional conference calling service.
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What makes HD Audio Conferencing unique? |
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HD Audio Conferencing is the only conferencing service in the world to offer fixed price monthly subscriptions and to have better than phone voice quality.
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What does "better than phone voice quality" mean? |
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Phones are not able to transmit very much information. Like an AM radio, phones can only deliver the
mid-tones of your voice to the telephone at the other end making you sound a little tinny and as if you
are, well, using a telephone (limited to about 4kHz at the upper end whereas voices and the human ear
range up to about 22kHz). When you use Skype and your computer to get into a wideband audio HD
Conference, every caller hears a much wider voice range (extending up as far as 12kHz). The bottom line
is that your voice sounds richer, fuller, clearer and far more natural to everyone on the conference call.
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How do the fixed price monthly subscriptions work? |
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You can sign up for a one of our service plans and talk as much as you want on Skype or using the toll number for the fixed-price per month.
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How many participants can be on the call at the same time? |
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That depends on the plan that you select. We offer conference rooms sizes from 10-500 participants. If you would like a package with more than 100 participants, please call us to learn about Enterprise Account plans, 1-866-470-1993.
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Is there a maximum amount of time a conference can be in session? |
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No. Conference calls have an unlimited duration.
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Do I have to make a reservation ahead of time? |
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No. You can make a reservation, but you do not have to.
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What is hand-raising? And, why do I want to do it? |
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Hand-raising allows participants in a conference to alert the Moderator that they want to speak. To enable hand-raising, the "Mute All" has to be selected.
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What are Phone Dial-pad Commands? |
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Phone Commands are telephone/dial-pad control functions that allow the host to manage the conference.
The phone commands are:
*1 Obtain a list of commands
*2 Mute or unmute yourself
*5 Hear the number of attendees
*6 Lock or unlock the conference so that additional attendees may not join
*8 Mute or unmute all lines except for the host's
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If I am a participant in a conference, how do I mute or un-mute my call? |
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There are several commands that the participant can issue to assist with the call. They are:
*1 Receive a list of commands
*2 Mute or unmute yourself
*5 Hear the number of attendees
*9 Raise your hand to ask a question (in lecture mode)
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I hear an echo on my conference call, why? |
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If you hear an echo on your conference call, there is most likely someone on the conference call that has a microphone that is causing the feedback. The best thing to do is mute everyone from your web controls.
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How do I cancel my account? |
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To cancel an account, please contact Customer Care by telephone or email.
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Customer Care |
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Have a question, but don't see the answer? Contact us.
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